Shipping policy
For UK orders, we offer free shipping. For international orders, please contact our customer service at support@goodsluxury.co.uk.
Return policy
All items are pre‑owned luxury vintage goods. All condition details, wear and flaws are fully described and photographed within each product listing.
We only accept returns for significant undisclosed defects that are not mentioned in the item description. Return requests must be submitted within 14 days upon delivery of your parcel.
Returns due to change of mind, personal preference or minor signs of normal vintage wear will NOT be accepted.
To qualify for return, the item must be sent back in exactly the same received condition, complete with all original tags, dust‑bags and packaging. Proof of purchase is required.
To initiate a return, please contact us at support@goodsluxury.co.uk.
If your return request is approved, we will provide you with return instructions. Return shipping cost is at the customer’s expense. Goods returned without prior return authorization will be rejected.
Please reach out to support@goodsluxury.co.uk if you have any questions regarding returns.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@goodsluxury.co.uk.